Some general information about the way we operate our site and our company is set out below. Please click on the link to view our full terms and conditions which form part of your contract with us.

We accept payment by the credit, debit and charge cards displayed on the website. We also accept payment by sterling cheque made payable to Atchela Bailey Limited and sent to us by post at the following address:

Please note that if you are paying by sterling cheque, we will not present your cheque for payment until we have the goods that you have ordered ready to ship. However, the goods will only be despatched when we have received confirmation that your cheque has cleared, and you should allow for this delay when placing your order.

We may cancel your order if we are unable to obtain items from our suppliers, although we hope that this will be a rare occurrence. A full refund will be given.

You may cancel your goods at any time before they are despatched to you by emailing us at cancellations@justalittlebitdifferent.co.uk stating your order number.

All orders must be paid for in sterling.

We will also dispatch orders to a limited number of international destinations (Approved Overseas Countries). Please select your preferred shipping method, which may incur additional postage charges.

The options are:

Airsure: Tracked airmail - we will replace or refund any lost items. (Delivery approx. 5 days.)

Airmail: Standard airmail not tracked - we will replace or refund items lost in transit (delivery approx. 5 days).

Surface: Surface mail - using this option you agree that title to the goods passes on dispatch and transit is at your own risk, no refunds or replacements will be given, (delivery approx 5 weeks).

The Approved Overseas Countries currently are;

Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Lichtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Vatican City State, New Zealand, Canada, Australia, United States.

Orders will not be accepted from or goods dispatched to addresses outside of these countries.

When ordering goods for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information.

Additionally, please note that when ordering from Justalittlebitdifferent, the recipient is considered the importer and must comply with all laws and regulations of the country in which the goods are received. We would also like to point out that goods dispatched internationally are subject to opening and inspection by customs authorities.

If we are out of stock of a particular item but are expecting further deliveries from the manufacturer, you can still place an order. The wait time for new supplies is usually one to three weeks, but it can occasionally be longer. On those rare occasions, you will be e-mailed with the option of continuing to wait or cancelling the order.

Unfortunately, manufacturers do sometimes discontinue lines with no advance warning. We have no control over this, but will let you know if we are no longer able to fulfil an order.

We will email you if we think that it will take longer than the times specified in our Terms and Conditions of Sale to despatch your goods and will give you an estimated date of despatch. If you have ordered more than one item, and some of your order is not available within our stated times for delivery, you can choose whether or not to wait for the outstanding item or items to become available or whether you wish to cancel these items. If we think that your order will take more than thirty days to fulfil, we will tell you and then give you the opportunity to cancel or to receive frequent updates at your option.

Please see our Terms & Conditions of Sale for our full policy on delivery times.

This provides that jewellery used to carry out, or for insertion in, new piercings must not be made from 316L grade steel or any other material containing more than 0.05% nickel. Atchela Bailey Limited suggests, in line with the Directive, that all jewellery used for such piercings should be made from titanium and that jewellery made from 316L grade steel is not used in any body piercings until the healing process is complete.

We will always try to state as clearly as possible the material from which our body jewellery is manufactured, but customers are strongly advised to check with their body piercing artist before using any of it in new or healing piercings.

Atchela Bailey Limited will never see, or keep a record of, your card details. These will be checked by NetBanx. We are only told whether or not your card is good for payment and if the address you provide when placing your order matches that to which your card is registered. If Netbanx authorises the payment, you will receive an email confirming your order and reference number. We believe that this means that you can shop with Atchela Bailey Limited in confidence.

You can see the terms and conditions which form part of your contract with us on our website, and they will also be reproduced on the back of the invoice that you will receive with your goods.

If you are not happy either with your purchases or with the service you have received from us, then please either email us at complaints@justalittlebitdifferent.co.uk or contact us using any of the methods set out in the section headed "Reaching Us". Please quote your order number and state the nature of your complaint as clearly as possible.

We will acknowledge your complaint as soon as we receive it and will make every effort to resolve it as quickly and efficiently as possible. Atchela Bailey Limited appreciates that its customers are individuals and will treat everyone as such, not just as a number!

We believe that we can serve our customers better if we receive comments or requests for help in writing. However, you can also telephone our customer services on +44 1252 675762 between the hours of 10am and 4pm Monday to Friday, excluding bank holidays. Calls will be charged at normal rates.

We advise you to read our privacy policy in full to inform yourself of your rights in this respect. To see the policy, click on the following hyperlink - Privacy Policy

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

You may return any goods to us which are faulty, damaged in transit or do not correspond to your order. We will refund the cost of your order in full, including your return postage.

In addition, you may reject any goods (other than jewellery for pierced body parts, and hosiery if the pack has been opened) for any reason within 7 working days starting from the day after the day on which you receive the goods and we will give you a refund (excluding return postage and additional postage charges made for customers in Approved Overseas Countires). This is subject to your compliance with clause 7 of our Terms & Conditions, which contains a full statement of our returns policy.

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local Customs authority.

You will receive your refund within 30 days of receipt of your cancellation or rejection. This does not affect your statutory rights.

Please return unwanted goods to us in their original packaging together with a completed returns form stating the reason for the return.